Documentation
Everything we would send you anyway
There is no account, no form and no sales conversation. Read these documents, send them to your IT manager, or paste them into your questionnaire. If something you need is missing, tell us.
- Guides by role
- What each role does in Kestrel, one task at a time, with the buttons to press in the order you press them.For each member of a school's staff, from the registrar to IT, and the families using the portal
- User guide
- How each module works and how the school's processes run from one module to the next, in seven parts.For a school's staff learning how Kestrel works, the trainers who teach them, and the families using the portal
- Training
- A short course for each role, taken in sessions a school runs itself: what each session covers, what to practise and how you know it is learned.For whoever brings a new member of staff up to speed, and the new member of staff
- Support
- How to reach support, the business hours it is answered in, the response target for each priority, and how to escalate a problem that is not being fixed.For business managers, and whoever at a school reports a problem with Kestrel
- Release notes
- What changed in Kestrel each month, in plain English, grouped by the area of the console it changed, with each security fix marked.For the business manager, the registrar and whoever at a school tells its staff what changed
- Security and privacy
- Where the data lives, what protects it, who can reach it, what is recorded about who read it, and how long it is kept.For IT managers, business managers, and anyone filling in a vendor questionnaire
- Reporting a security flaw
- Where to send a security flaw, what we do with it and how quickly, how soon a fix is released for each severity, how long Kestrel is supported for, and the advisories published so far.For security researchers, and the IT manager at a school who has found something they want to tell us about
- Questions schools ask
- Whether Kestrel synchronises with Outlook, Teams or SharePoint, and the calendar feed, the send path and the document store a school uses instead.For business managers and IT managers comparing Kestrel with what the school runs today
- The API
- Each endpoint on the supported surface with its scope, its rate limit and an example, then tokens, paging and retries, the error envelope, webhooks, versioning, and the generated reference the server publishes about itself.For integrators building against Kestrel without asking permission first
- Accessibility
- The standard Kestrel is tested to, which screens the tests reach, what they check beyond an automated scan, and how to report a barrier.For schools assessing Kestrel against an accessibility standard, and anyone who uses it with assistive technology
- Privacy impact assessments
- When Hoverpoint assesses the privacy impact of Kestrel on children, what each assessment covers, and the register of assessments made, with the finding of each.For schools and assessors asking how Kestrel weighs a child's privacy, and families who want to know
Legal
- Privacy Policy
- What personal information Kestrel keeps, why, who else sees it, how to get a copy, a correction or a deletion, and how to complain.For parents, students and staff whose information a school keeps, and the schools answering to them
- Privacy Policy for students
- What your school keeps about you, what it needs and what you can leave out, who can see it, what you can ask for, and how to ask.For a student whose school keeps their record in Kestrel, and whoever reads it with them
- Terms of Service
- What Hoverpoint Pty Ltd agrees to, what a school agrees to, what happens to the records when an agreement ends, and which court hears a dispute.For business managers and principals deciding whether to sign, and whoever reads it first
- Questions and complaints
- How to ask a question about your information, ask for a copy, a correction or a deletion, ask how a child's information is handled or ask for it to be destroyed, or complain; who to ask; what happens to your question; how long the answer takes; and who else you can go to.For a student, a child or a parent who wants to ask about the information a school keeps about them, or complain about it
- Acceptable Use Policy
- What a Kestrel account may be used for, what it may not, and what happens when that line is crossed.For everyone with a Kestrel account, and the school that gave them one
- Acceptable Use Policy for students
- What a student's school account is for, what they agree to, what the record of reading shows, and who to ask.For a student whose school has given them an account, and whoever hands it to them